Android Question About Reinstating Apps

[wdegler]

Nine of my apps have been available for purchase on Play Store for years. Now, they have all been removed!

I contacted "googleplay-developer-support@google.com" for directions for reinstating them.

They responded just once, with directions to reinstate them, saying that now, it must be specified whether they are primarily child-directed. However, these apps cannot be reinstated by these given directions because the options "Primarily Child Directed" are grayed out (disabled).

All subsequent inquiries to googleplay-developer-support@google.com about this matter have been ignored.

Has anyone out there had this same experience? What is the solution? Help!

 

[asales]

I think do you need to mark if your app has Ads, in the console, to enable the option "Primarily Child Directed"

 

[Jack Cole]

You need to complete the App Content section. Click on your app in the console. Go to Store Listing, App Content. Then complete the process. Do that for all apps.

 

[wdegler]

Thank you both for your responses. Unfortunately, how to reinstate my apps remains a mystery. My formal Google appeal remains unanswered.

To Asales: I logged in, selected one of my apps, selected "Store Presemce", "Prices & Distribution" and checked the "It has no ads" option but the "Primary Child-Directed" options remain disabled.

To Jack Cole: I went to "Store Listing", then to "App Content". There, I found all the original entries still present (including the original icons).
Attempts to resubmit failed.

 

[Jack Cole]

Can you post a screenshot of the App Content screen? This doesn't sound like the same thing I see.

 

[kisoft]

Hi, Try to upload a new apk application file. As if you were doing an update.

 

[MrKim]

I am having the same issue