[closed] Where to report suspected manipulation of Google Play Subscription System

[fredo]

As the provider of an app with subscribable content on Google Play, I've observed an unusually high number of purchase cancellations from a single user within a few days.
I suspect this user is deliberately trying to exploit and defraud the Google Play subscription system.

Does anyone know which institution or contact point I should reach out to?

 

[hatzisn]

Maybe this is your case: Google supports in some countries payments with cash. That is, it accepts the In App Purchase and keeps it pending until the customer pays in a Cash Payments Point that cooperates with Google. Can you see in what countries the purchases were made? Maybe also the currency can answer this to you.

In a nutshell: it may be legit but it doesn't hurt to check (that means good luck - they have a support page which I do not remember but they have only the page - they do not answer but navigate you around to find yourself the answer in the content they have). A good point to start would be gemini which obviously should know anything about Google as they have trained it.

 

[hatzisn]

Oh, you closed the thread... What was the problem?

 

[fredo]

What was ...

I have closed the topic, as I am unsure whether there is an actual issue or if I made an error during data collection.

There were numerous subscription bookings from a single user with implausible entries, which raised my suspicion that something worth investigating might be happening.

However, after restarting the browser, I could not reproduce the effect. And without concrete, verifiable data, I have decided to classify the issue under "strange effects."

Thank you for your input on potential causes, though.