Hard to say as the important information is missing. I recommend you to implement crashlytics.
I have implemented the crashlytics as follows.
I followed the instructions in this link
https://www.b4x.com/android/forum/threads/crashlytics-crash-reports.87510/
01. In firebase console, I created new project and add new app using same package name but I am unable to include SHA1 because the same is added in google cloud project. download json file and put it in the b4a files folder.
02. copy and pasted relevant codes - manifest, main activity, starter service and test code.
03. opened firebase console -> and crashlytics -> then New to crashlytics then "Next"
04. After that I ran the app and test the error. But nothing happened in firebase console it shows as attached.
Can you please help me what I am missing.
Edit : - I run and tested using emulator. Is that the issue ?