Getting on my Bl***y nerves.

[Daestrum]

I get emails from a US based company that I never signed up for.

I emailed their support to tell them that someone has signed up using my email address and could they stop the emails.

I got a reply, asking for the password for the account etc.

I replied I didn't have it as I never signed up for it in the first place.

They emailed back, Send a screen shot of the email, which I did.

In their reply they then asked for my full name, address, DOB and phone number.

I politely refused, pointing out this is exactly the type of information 'bad actors' ask for.

Now I get a reply saying, Maybe I forgot I signed up to it.

I have pointed out numerous times I live in the UK and the service they offer is US only.

now it's getting on my nerves that they don't listen.
<end rant>

 

[DonManfred]

I do have SPAM-Filters for such emails.....

 

[Daestrum]

I do too, but I empty spam daily, maybe I should just redirect to bin instead.

 

[Daestrum]

I just laughed at the last email they sent.

'If you are uncomfortable about sending personal information to us, please send an image of your passport'

No words come to mind at this request.

 

[peacemaker]

Level up of SPAMmers...
Scan web for emails, add them all to a db and asking the spammed users "how you forgot that registered"...

 

[Daestrum]

Their support staff are very polite, but of no real use.

The company is ID.me btw.

 

[Jeffrey Cameron]

Their support staff are very polite, but of no real use.

The company is ID.me btw.

If it is a US based company, it's required to have an "unsubscribe" link/instructions in the email or they can be reported to the Federal Trade Commission. The unsubscribe link should only require your email address. Anything extra, like an "exit survey" or comments is strictly optional.

 

[Daestrum]

The unsubscribe (on the annoying emails) didn't work, so they asked if I wanted the account suspended.
They asked until when? I replied FOREVER.

 

[Jeffrey Cameron]

I think they have a week to 10 days to remove you once you request it (most companies use a 3rd party to handle it). If it's past that, use the link in my previous post to report them, or simply threatening to report them to the FTC is usually enough

 

[Alexander Stolte]

I always have the feeling that when I register somewhere new and explicitly state that I don't want the newsletter, I am automatically registered anyway... These companies should be warned much more frequently and with much higher amounts.

 

[Gerardo Tenreiro]

It is to make us nervous, and a lot
Normally they don't have much information other than the email and the name, but sometimes they have a lot of information about us and they hide behind a large company, which in many cases are not from the company or anything.
My recommendation would be not to give any type of information and file a complaint in your country of origin, the police are not usually very efficient, but when they have many complaints of the same thing they usually act

Good luck and be very careful with personal data.

 

[Jeffrey Cameron]

What's insane are the loopholes. What they can do with your data while you're a customer is tightly regulated. Once you say you don't want to be a customer anymore then that data is removed from their database (law complied with) and then sold off because that's not regulated.

 

[Daestrum]

I have the feeling it's someone with a similar email address + typo as I also used to get emails from a Vet (animal type not soldier). That took ages to stop too. I finally told them all my animals had died and never heard from them again.

 

[Sagenut]

I just laughed at the last email they sent.

'If you are uncomfortable about sending personal information to us, please send an image of your passport'

No words come to mind at this request.

If you do not own a passport you can send:
- Your photo
- Your children's photos
- photo of your house
- screenshot your bank account, possibly with main data well visible
WE WILL TAKE CARE OF ALL THE REST. THANKS

 

[Daestrum]

Yay, I win - account suspended indefinitely.

 

[ilan]

I got a reply, asking for the password for the account etc.

this is the moment i would declare the sender as spam and never answer to his mails again.
no company would ever ask you for your password via mail. this is the first sign of scammers.
i got so many emails every days from such scammers i ignore them and never reply or even read.

 

[Daestrum]

this is the moment i would declare the sender as spam

I emailed their support directly, not using the addresses in the annoying emails, so I knew this was the legitimate company I was interacting with.

 

[rabbitBUSH]

Yay, I win - account suspended indefinitely.

Must have been that Passport Photo that scared them off.
But, then, they made so many mistakes they didn't notice the spellchecker used PASSPORT instead of PASSWORD photo.
MAGAmerica Strikes .....
I admire your tenacity . . . Daestrum

 

[Computersmith64]

I emailed their support directly, not using the addresses in the annoying emails, so I knew this was the legitimate company I was interacting with.

If they were a legitimate company they would have a working unsubscribe link in the emails per FTC laws - "...your marketing emails: 1) must clearly tell consumers they can opt out of getting those messages from you in the future; and 2) must include an unsubscribe link that works."

If they don't have that you can report them to the FTC.

https://www.ftc.gov/business-guidan...sinesses-cant-unsubscribe-can-spam-compliance

- Colin.

 

[MM2forever]

I had an issue recently where I received a Black Friday spam mail and I couldn't even remember every ordering something at that company ever. I requested a password reset and in fact I had ordered there once, ages ago but I even had opted out of their newsletter in the profile. Could have been a bug or slip up since I never received something before that, but it made consider using services like incogni that are advertised by youtubers these days.

Call me old and cynical but I got the bad feeling that these "private data removal" - services are in fact gonna spread your private info around at the same rate they are "removing" it perpetually to keep business, so I am quite hesitant.