Google guidelines for removing apps from Google Console.

[Filippo]

Hi,

These are the Google guidelines that must be met in order to remove a no longer used app from the Google Console.
The problem is that with these Google guidelines, in most cases, it is not possible to remove the app.
I have some apps that have been out of publishing for a long time and have zero downloads and can't be removed because someone installed it at some point.

Attached are 2 examples:

Hi developers,
Thanks for contacting Google Play Developer Support.
We can process an app deletion only if the app meets all of the following criteria:

• App must be in good standing (not rejected, removed, or suspended)
• App must have 0 lifetime installs
• App must not be in review
• App must be unpublished for 24 hours

We are not able to delete xx.xxxxxxxxxxxxxxxx at this time. Your app must be unpublished for 24 hours.
Please let me know if you have any other questions or concerns about the Play Console.
Regards,
Ara
Google Play Developer Support

Hi developers,
Thanks for contacting Google Play Developer Support.
We can process an app deletion only if the app meets all of the following criteria:

• App must be in good standing (not rejected, removed, or suspended)
• App must have 0 lifetime installs
• App must not be in review
• App must be unpublished for 24 hours

As your app has install statistics, we are not able to delete xx.xxxxxxxxxxxxxxxxxxxxx
Please let me know if you have any other questions or concerns about the Play Console.

Regards,
Jeff
Google Play Developer Support

 

[hatzisn]

Google is famous in same results If's:
For example:

If UserDeniesTheKeepingOfHisData Then
       Call KeepTheData
Else
       Call KeepTheData
End If

If UserWantsToRemoveAnApp Then
     Call DontRemoveTheApp
Else
     Call DontRemoveTheApp
End If

If UserSaidNo Then
     Call HeOrSheSaidYes
Else
     Call HeOrSheSaidYes
End If

 

[aeric]

Is there a way to remove the app?

 

[Filippo]

Is there a way to remove the app?

Sure! Your app just needs to meet all Google guidelines.

 

[aeric]

Sure! Your app just needs to meet all Google guidelines.

The app has met the 4 guidelines and I need to contact the support by email to remove it?
There is no button to remove it from the developer console.

 

[Filippo]

The app has met the 4 guidelines and I need to contact the support by email to remove it?
There is no button to remove it from the developer console.

You must fill in this form:

https://support.google.com/googleplay/android-developer/contact/publishing?hl=en&sjid=15923-EU