Android Question Google play account terminated

M

Makumbi

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Please help iam getting this message on my email
B4X: 
Reason for termination: Prior violations of the Developer Program Policies and Developer Distribution Agreement by this or associated accounts as outlined in previous emails sent to the registered email address(es) of the Google Play Developer account(s).
As explained in our Enforcement Process, repeated or serious violations of our policies may result in the termination of your Google Play Developer account and related Google Play Developer accounts.

You can visit the Developer Policy Center to better understand how we enforce Developer Program Policies. If you’ve reviewed the policy and feel this termination may have been in error, please reach out to our policy support team.

Please do not attempt to register a new developer account. We will not be restoring your account at this time.

how can i be helped to fix this
 
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M

Makumbi

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Sandman said:
They say "outlined in previous emails sent to the registered email address". What did they say in the previous emails?


How does this relate to this thread?
Click to expand...
after searching i found this email which was sent in march can and my app has file access enabled from the manifest editor can this cause my account to be terminated
below is my manifest editor what changes can i make to make it compatible with these peoples standards
B4X: 
'This code will be applied to the manifest file during compilation.
'You do not need to modify it in most cases.
'See this link for for more information: https://www.b4x.com/forum/showthread.php?p=78136
AddManifestText(
<uses-sdk android:minSdkVersion="5" android:targetSdkVersion="29"/>
<supports-screens android:largeScreens="true"
    android:normalScreens="true"
    android:smallScreens="true"
    android:anyDensity="true"/>)
    SetApplicationAttribute(android:usesCleartextTraffic, "true")
SetApplicationAttribute(android:icon, "@drawable/icon")
SetApplicationAttribute(android:label, "$LABEL$")
AddPermission(com.majeur.launcher.permission.UPDATE_BADGE)
AddPermission(com.sec.android.provider.badge.permission.READ)
AddPermission(com.sec.android.provider.badge.permission.WRITE)
AddPermission(com.htc.launcher.permission.READ_SETTINGS)
AddPermission(com.htc.launcher.permission.UPDATE_SHORTCUT)
AddPermission(com.anddoes.launcher.permission.UPDATE_COUNT)
AddPermission(com.majeur.launcher.permission.UPDATE_BADGE)
AddPermission(com.huawei.launcher3.permission.READ_SETTINGS)
AddPermission(com.huawei.launcher3.permission.WRITE_SETTINGS)
AddPermission(com.huawei.launcher2.permission.READ_SETTINGS)
AddPermission(com.huawei.launcher2.permission.READ_SETTINGS)
AddPermission(com.huawei.android.launcher.permission.WRITE_SETTINGS)
AddPermission(com.huawei.android.launcher.permission.READ_SETTINGS)
AddPermission(android.permission.READ_EXTERNAL_STORAGE)
AddPermission(android.permission.WRITE_EXTERNAL_STORAGE)
AddPermission(com.sonyericsson.home.permission.BROADCAST_BADGE)
AddPermission(com.anddoes.launcher.permission.UPDATE_COUNT)
AddPermission (android.permission.ACCESS_NETWORK_STATE)
CreateResourceFromFile(Macro, Themes.LightTheme)
'End of default text.
 
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JohnC

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Well their letter lists three reasons:
  • Apps that target Android 11+ and need to access external storage must comply with the All Files Access Permission policy, so users have more access control over their device storage.
  • We're adding regional updates for Real-Money Gambling countries, and are adding clarifications to the Gamified Loyalty program policy requirements.
  • We’re updating the Sexual Content and Profanity policy with additional examples of prohibited apps.
You are targeting API 29, so the first does not seem to [fully] apply.

What does your app do and is there anyway it can be related to the other two reasons?
 
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JohnC

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Also I noticed that your manifest has references to Huawei devices.

I think google banned Huawei devices - I wonder if those manifest references are triggering some "prohibited" red flag in google's automated app scanner.
 
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asales

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There are a lot of entries in your manifest that I don't know.
I can’t know why your account is suspended. Could be the reasons that @JohnC listed above.

One tip (could be not related to the suspension) is change the minimum version to 19 or later.

What I can suggest is send an email to Google to check what could be the problem.

Certainly was a bot that suspend the account. You will need to appeal and appeal again, until get an answer, that other than a standardized email:
 
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Almora

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your account will never come back.
Don't bother. you can't do anything.
google is very strict about this.

I am writing what you will do from now on.

## creating a new account. A new e-mail address. a new cell phone. a new computer. a new phone line (sim card). a new bank account. a new address.

## the most important thing is not to violate the policy.
 
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M

Makumbi

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Licensed User
My app is a school app which does not support gambling and doesnot contain any sexual content. the First reason for file accession permission is the only issue i can see . but even that the app is also used by parents to download homework to their phones unless when they what me to switch this feature off (feature of downloading homework)
 
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JohnC

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Well, I have heard stories that it is extremely difficult, if not impossible to re-open an account after google closes it.

So if you can open a different account as Almora suggests, just make sure you react quickly to any warning emails from google even if they don't make sense because you can see what happens if you do nothing.
 
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JohnC

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Oh, and I would remove the Huawei references from your manifest and implement the All Files Access Permission just in case, generate a new signing certificate then change the package name of your app before you try to upload it using your new developer account.
 
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Almora

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I had 110 applications. and my account was closed due to copyright infringement. I made a lot of effort to open it. but unfortunately.
The only thing to do is to open a new account as I wrote above.
I have been using the new account for about 2 years. need to be very careful. need to follow the policy rules.
 
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udg

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Another option could be to distribute your app by your own website.
 
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Sandman

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Did you do all the things below, as you recommended?
Almora said:
creating a new account. A new e-mail address. a new cell phone. a new computer. a new phone line (sim card). a new bank account. a new address
Click to expand...
 
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asales

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JohnC said:
Well, I have heard stories that it is extremely difficult, if not impossible to re-open an account after google closes it.
Click to expand...
Not impossible.

If you don't know the reason that your account was terminated or you don't agree with the reason, appeal and appeal again.

But if you got 3 strikes due copyright infringement, for example, I don't think is possible get the account back.

I had an account terminated in 15/03/2020 due a coronavirus word in an app and other previous violations (copyrights infringement).
To the 2 first strikes, due the copyright, I agree, but I don't agree with the 3º.
I sent an appeal and was rejected.
I created a new account, pay the developer tax and the new account was terminated too, due association with the terminated account.
Sent another appeals, filled forms and in 24/03/2020 I got my account back.

This video gave me a direction to make this appeal and go on:

 
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