When he installed and ran the program it came up with an 'out of memory' error.
Most time I got out of memory errors it has something to do with bitmaps. If you use bitmaps be shure to use the latest ImageLibEx from agraham since it has better memory handling.
Keep your bitmaps as small as possible and try to reuse bitmap objects and not to create new ones every time.
I got out of memory errors on my Xperia X1 after I created (and recreated) just some big bitmap objects even when there were 100MB of RAM free.
I have searched on this subject but didn't find any good information about how to find out how much RAM is available for bitmaps (unmanaged memory) on a device.