Had a really odd chat with my ISP today.
I rang them because I had received emails from them regarding the fact they had detected malware on a device that was connected to my network.
I explained I had scanned all the scannable devices ( Xbox's and Tv's couldn't be scanned ). The only thing the scanner complained about was their router.
The person I spoke to said they would scan the router from their end.
Almost instantly after the scan he said, I will send you out a new router. (Odd I thought, guilty conscience on there side)
He then went on to tell me due to the price increases my package would increase by £30 odd per month.
Then he offered me a new package, all my existing package plus new router, new TV boxes, WiFi repeater and Netflix included, Same Download speed, new mobile contracts for my 4 sims.
All for about £40 / month less than I currently pay.
I love it when they realise it's their problem with malware not mine.
Made my day.
Needless to say I am now waiting for the new equipment and sims to arrive.
I rang them because I had received emails from them regarding the fact they had detected malware on a device that was connected to my network.
I explained I had scanned all the scannable devices ( Xbox's and Tv's couldn't be scanned ). The only thing the scanner complained about was their router.
The person I spoke to said they would scan the router from their end.
Almost instantly after the scan he said, I will send you out a new router. (Odd I thought, guilty conscience on there side)
He then went on to tell me due to the price increases my package would increase by £30 odd per month.
Then he offered me a new package, all my existing package plus new router, new TV boxes, WiFi repeater and Netflix included, Same Download speed, new mobile contracts for my 4 sims.
All for about £40 / month less than I currently pay.
I love it when they realise it's their problem with malware not mine.
Made my day.
Needless to say I am now waiting for the new equipment and sims to arrive.