Support Ticket System powered by Web API 2

Are you interested to buy the source?

  • Total voters
    11
  • Poll closed .

amorosik

Expert
Licensed User
aeric said:
SQLite is a good choice as you don't need to install a database server. It can support multi-user environment.
Click to expand...

Without a software db server how does it support multi-user?
Who acts as a controller between the various requests?
From this document (at the end) it doesn't seem that Sqlite is preferable to others when access from multiple clients needs to be allowed
 
Last edited:

aeric

Expert
Licensed User
Longtime User
As I wrote, it is a good choice, especially during local development and testing.
A better choice is something like MySQL and MS SQL.
 

aeric

Expert
Licensed User
Longtime User
One thing good about the system I am going to build is API ready.
You can use the API to build your own B4X client apps, or use your preferred programming language such as PHP or .NET to access the core API.
Not only that, you can also easily switch to another web frameworks such as Vue, Angular, React, Svelte and so on.
Did you see this coming?
 

amorosik

Expert
Licensed User
aeric said:
I know there are many commercial softwares. They provide a lot of advanced features. If I copy from them then it is become a clone and the price is same as those softwares.
Click to expand...


I would recommend starting with a basic system
Only one screen with
-------------------------------
- customer
- ticket opening date
- current state
- title
- extended description
- in charge to person...
-------------------------------
And possibility of searches by crossing each of the fields above

Then, once the system is started, adding and modifying will be very fast and above all oriented by everyone's real needs
Obviously the tickets of a customer must not be visible to others, unless the administrator allows some customers to be able to see the tickets of others
 

Sandman

Expert
Licensed User
Longtime User
Hesk is a basic PHP help desk solution that found a market by just being limited and simple. Perhaps they can be an inspiration for a reasonable level of ambition. (I used it years ago, and it helped solve our needs nicely.)

HESK Help Desk Software Demo

Try HESK features with this working demo of the Help Desk Software
www.hesk.com

(At some point the wanted to make more money and created a sibling solution: SysAid. The link for that can be found on the Hesk frontpage.)
 

amorosik

Expert
Licensed User
It would be easier to answer the survey correctly if there was an indication of the cost range to have the project
In any case, I think that having the possibility of collecting reports/requests via the web is a useful project for all those who work both in the IT world and also in other fields
 

Sandman

Expert
Licensed User
Longtime User
And also: I don't want to be a downer, but I would like to answer no. But not for the reason you posted in the survey. If you add "No (other reason)", or something like it, I would pick that.
 

amorosik

Expert
Licensed User

From my point of view, a small project is better, with the aim of containing the purchase cost
At the same time it should have the important functions for data entry, modification, deletion, and above all the search for the desired records using all the available fields
Once the project includes the basic functionalities to perform operations on a single data set, then the user can autonomously replicate the same operation also on other data sets
For example, let's assume that the final goal is to create a project that allows you to manage customers, tickets, scheduled interventions, reports, estimates, invoice
Is It will be sufficient to start with customers + tickets and allow insertion, modification, deletion, search on these two datasets
In this way the operator can easily extend the project by duplicating the functions already present
 

aeric

Expert
Licensed User
Longtime User
amorosik said:
an indication of the cost range
Click to expand...
I have raised this question too. It is an open question for discussion.
You may suggest any range. If you want options, here an example
1. The price as low as $5
2. Below $50
3. Below $200
4. Other

In my mind, I am targeting something with quality of $200. This is not finalize as there will be early bird promotion and bonus.
amorosik said:
possibility of collecting reports/requests via the web is a useful project for all those who work both in the IT world and also in other fields
Click to expand...
Can you explain this?
Is this related to the survey or a feature request?
 

aeric

Expert
Licensed User
Longtime User
Sandman said:
And also: I don't want to be a downer, but I would like to answer no. But not for the reason you posted in the survey. If you add "No (other reason)", or something like it, I would pick that.
Click to expand...
You may reply so. I will still consider the answer as no (similar to not voting). I want to know the response and thoughts.
P/s: I can't edit the answer now.
 
You must log in or register to reply here.
Menu
Log in
Register
Cookies are required to use this site. You must accept them to continue using the site. Learn more…