I have an app in the app store since several years. It's not an overly complex app, it uses gps, geofences, notifications, camera and Internet. And it's installed on a really wide range of phones, without issues, also very old and obscure ones.
But yesterday the strangest thing happened. Somebody contacted me to ask why he can't install the app on his OnePlus 8 Pro. You know, when you go to the page for the app, the option to install it just isn't there. To me this means the app has some requirement that my device doesn't meet.
But the OnePlus 8 Pro is a modern phone that was launched in 2020, so it just doesn't make sense. Plus, in the manifest for my app, I have a single required uses-feature, and that is for camera. Something this phone have with absolute certainty. And for the curious, this is the model he has.
Can someone understand what is going on here?
PS. My app isn't updated to handle the new SDK33 requirement, I opted to push the deadline to November. I doubt this has anything to do with the issue, I just mention it for completeness and transparency.
But yesterday the strangest thing happened. Somebody contacted me to ask why he can't install the app on his OnePlus 8 Pro. You know, when you go to the page for the app, the option to install it just isn't there. To me this means the app has some requirement that my device doesn't meet.
But the OnePlus 8 Pro is a modern phone that was launched in 2020, so it just doesn't make sense. Plus, in the manifest for my app, I have a single required uses-feature, and that is for camera. Something this phone have with absolute certainty. And for the curious, this is the model he has.
Can someone understand what is going on here?
PS. My app isn't updated to handle the new SDK33 requirement, I opted to push the deadline to November. I doubt this has anything to do with the issue, I just mention it for completeness and transparency.