This means you get premium technical support from the hosting provider. I guess you can chat with them.
Even though I am using unmanaged VPS, they do provide chat bot and human support.
Even the hosting provides you a control panel, you still need to use the terminal to run some commands.
I guess there is a remote terminal run on browser but it is usually very slow.
Download:
WinSCP
I use WinSCP (FTP client) for transferring files between my desktop and the server.
Putty
You can install putty when installing WinSCP. You can click the icon (or Ctrl+P) to open putty.
I upload my server apps into
/home directory.
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