Share My Creation [web] Support Ticketing System

Xfood

Expert
Licensed User
good morning, as far as I can tell, in my opinion the price proposed by @aeric , I think it's an honest price, the truth is that each of us has different methods of managing our tickets, and therefore to adapt the program to our needs need to work on it a bit, this would be "simple" at least for me if it was done in b4x environment, but using html css etc. for me it is very difficult to manage any changes
 

amorosik

Expert
Licensed User

Yes, I agree with you on everything
Please note that I did not ask to change anything
But if our colleague aeric asks "...if anyone is interested in trying it..." I pointed out to him that I too would be interested in trying it and also in buying it
If the project had some things that interest me, that's all
 

amykonio

Active Member
Licensed User
Longtime User
So, at 60$ (price with discount) you are offering source code?
Andreas.
 

aeric

Expert
Licensed User
Longtime User
You are correct. If you want a project 100% fit your needs out of the box then this is not the right project for you. As far as I know there is nothing exist like you described. Not sure if you mean ABM or BANano but my understanding is these libraries also not converting the B4X Views like B4XTable to Web app for you.
 

aeric

Expert
Licensed User
Longtime User
but using html css etc. for me it is very difficult to manage any changes

Require some skills in web development such as HTML, CSS and JavaScript (Bootstrap4 and jQuery)

HTML, CSS is not difficult if they have been simplified in some ways.
Using Bootstrap, the CSS styling is handled using some friendly class. There is no need to edit the CSS.

In my project, JavaScript/jQuery mostly use for AJAX call to API. That's it. Just learn one function. No need to bother about other JavaScript.

If anyone have seen my code, one will find that my files are well organized and naming. It should be easy to extend.

I am willing to guide anyone or maybe create a short tutorial on basics of Bootstrap and AJAX. It may takes around 20 minutes to learn.
By the way, I am a beginner too. If I can, you also can.
 

aeric

Expert
Licensed User
Longtime User
Latest version 0.11.0
Added search at top navigation bar, search by Ticket Code or Subject
Added form validation for Client Login, Register and Staff Login
Added show/hide password for Login and Register forms
Many bug fixes and user experience improvements
 

aeric

Expert
Licensed User
Longtime User
I think it's an honest price
I am not sure how an "honest" price is defined. I can only say I am providing the project with a "generous" price.
And it looks more like a donation price.

Honestly, I spent more than 2 months to build this project, day and night. I even work when I don't feeling well. If I consider 2 salary months, the total cost would be $4k to $5k. This cost is not yet include future enhancements. I even create this project when I knew there were not much interest on it. I have open the project requirements to all and tried my best to meet all of them. For me, if 1 or 2 person get this project for me to make ends meet I would be very grateful. I have shared a lot of projects for free for the past few years and don't get anything in return. This is very demotivate.
 

Magma

Expert
Licensed User
Longtime User
New update (version 0.15):

What's new?
  1. Upload attachments
  2. Datatable (paging, column sorting, searching)
  3. Add new message when updating ticket and adding new equipment
  4. Updated with latest MiniORM
  5. Bug fixes and more
Your commitment and dedication to update the code is the key of a successful product. Keep coding!
 

amorosik

Expert
Licensed User
I really like this project
I'm learning a lot of things by studying the code
And Aeric's assistance is quick and decisive
 

aeric

Expert
Licensed User
Longtime User
New major update (version 0.17 beta):

What's new?
  1. Knowledge Base - Articles by Topics
  2. Send Email to Client and Staff when creating new ticket (experimental)
  3. Create HTML file instead of sending email in Debug mode (keep in Objects folder)
  4. View non-image file in attachment section such as PDF or download as Zip file in new tab
  5. Firebird database support (jaybird JDBC driver required)
  6. Minor changes such as fontawesome icons in sidemenu
  7. Created Date column added to Ticket datatable
 
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