iOS Question Your account information was entered incorrectly. (-20101) [SOLVED]

Turkan Ergin · Oct 13, 2023

Hi @Erel

I have set an application-specific password, but I cannot upload my application to AppleStore. Can you help with this?

Here is the log

IPA dosyası gönderiliyor.
Uygulama gönderiliyor. (Bu işlem birkaç dakika sürebilir)
Error: 2023-10-13 14:28:44.339 Starting altool...
2023-10-13 14:28:44.343 Initializing bundle from: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/Versions/A/Frameworks/AppStoreService.framework
2023-10-13 14:28:44.346 Will look for transporter at executable bundle relative path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Looking for Transporter at path: /usr/local/itms/bin/iTMSTransporter
2023-10-13 14:28:44.346 Using default transporter location: /usr/local/itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Will look for transporter at executable bundle relative path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Looking for Transporter at path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../itms/bin/iTMSTransporter
2023-10-13 14:28:44.348 Looking for Transporter at path: /Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter
2023-10-13 14:28:44.349 Looking for Transporter at path: /usr/local/itms/bin/iTMSTransporter
2023-10-13 14:28:44.349 Using default transporter location: /usr/local/itms/bin/iTMSTransporter
2023-10-13 14:28:44.349 iTMSTransporter is not available. Using REST APIs.
2023-10-13 14:28:55.834 jsonURL = https://contentdelivery.itunes.apple.com/WebObjects/MZLabelService.woa/json/MZITunesSoftwareService
2023-10-13 14:28:55.835 jsonRequest as dictionary = {
id = "20231013142855-327";
jsonrpc = "2.0";
method = generateAppleConnectToken;
params = {
Application = altool;
ApplicationBundleId = "com.apple.itunes.altool";
FrameworkVersions = {
"com.apple.itunes.connect.ITunesConnectFoundation" = "6.043 (14043)";
"com.apple.itunes.connect.ITunesConnectFoundationExtras" = "6.043 (14043)";
"com.apple.itunes.connect.ITunesPackage" = "6.043 (14043)";
};
OSIdentifier = "Mac OS X 13.1.0 (x86_64)";
Password = "**hidden value**";
Username = "Akustik Karaoke";
Version = "6.043 (14043)";
};
}
2023-10-13 14:28:55.835 Setting request length to: 511
2023-10-13 14:28:56.420 jsonResponse as string = {"result":{"Errors":["Your account information was entered incorrectly. (-20101)"],"EnableJWTForAllCalls":false,"RestartClient":false,"ErrorCode":-20101,"ErrorMessage":"Your account information was entered incorrectly. (-20101)","ShouldUseRESTAPIs":false,"Success":false},"id":"20231013142855-327","jsonrpc":"2.0","error":{"message":"Your account information was entered incorrectly. (-20101)","code":-20101}}
2023-10-13 14:28:56.421 Web service call (generateAppleConnectToken) result: {
EnableJWTForAllCalls = 0;
ErrorCode = "-20101";
ErrorMessage = "Your account information was entered incorrectly. (-20101)";
Errors = (
"Your account information was entered incorrectly. (-20101)"
);
RestartClient = 0;
ShouldUseRESTAPIs = 0;
Success = 0;
}
2023-10-13 14:28:56.423 {
EnableJWTForAllCalls = 0;
ErrorCode = "-20101";
ErrorMessage = "Your account information was entered incorrectly. (-20101)";
Errors = (
"Your account information was entered incorrectly. (-20101)"
);
RestartClient = 0;
ShouldUseRESTAPIs = 0;
Success = 0;
}
2023-10-13 14:28:56.530 Bad status code: <MZWebServiceDAWTokenForUsernameAndPassword: 0x7f9ee9904590>
2023-10-13 14:28:56.533 *** Error: Error uploading 'Akustik Karaoke.ipa'.
2023-10-13 14:28:56.533 *** Error: Unable to upload archive. Failed to get authorization for username 'Akustik Karaoke' and password. (
"Error Domain=NSCocoaErrorDomain Code=0 \"Status code: 0\" UserInfo={NSLocalizedDescription=Status code: 0, NSLocalizedFailureReason=The auth server returned a bad status code.}"
) (-1011)
{
NSLocalizedDescription = "Unable to upload archive.";
NSLocalizedFailureReason = "Failed to get authorization for username 'Akustik Karaoke' and password. (\n \"Error Domain=NSCocoaErrorDomain Code=0 \\\"Status code: 0\\\" UserInfo={NSLocalizedDescription=Status code: 0, NSLocalizedFailureReason=The auth server returned a bad status code.}\"\n)";
}

Andrew (Digitwell) · Oct 14, 2023

Are you using your email address in the User ID field of the upload to itunes dialog?

Turkan Ergin · Oct 14, 2023

Andrew (Digitwell) said:
Are you using your email address in the User ID field of the upload to itunes dialog?

I use the username and password I created from the Application Specific Passwords field at https://appleid.apple.com/

Andrew (Digitwell) · Oct 14, 2023

I use my Apple Email address and the Application specific password. That works for me.

mcqueccu · Oct 14, 2023

Turkan Ergin said:
I use the username and password I created from the Application Specific Passwords field at https://appleid.apple.com/

The userID the B4i uploader requires is your apple email address, together with your specific password.

It confused me also when I started B4i. I was using my hosted builder I'd as user id and it wasn't working until I replaced it with the iCloud email

Turkan Ergin · Oct 16, 2023

mcqueccu said:
The userID the B4i uploader requires is your apple email address, together with your specific password.

It confused me also when I started B4i. I was using my hosted builder I'd as user id and it wasn't working until I replaced it with the iCloud email

Hi @mcqueccu ,
Do you mean an e-mail with icloud.com extension by iCloud e-mail?

Turkan Ergin · Oct 16, 2023

Andrew (Digitwell) said:
I use my Apple Email address and the Application specific password. That works for me.

Andrew (Digitwell)

Do you carry out your transactions with an e-mail address with cloud.com extension?

mcqueccu · Oct 16, 2023

Turkan Ergin said:
Hi @mcqueccu ,
Do you mean an e-mail with icloud.com extension by iCloud e-mail?

Not necessary icloud. The Email you use to access the Developer Dashboard. Whether with icloud extension or with any other provider

Turkan Ergin · Oct 16, 2023

Hi again;

I reset my password via AppleID and created an application-specific password again. But I still get the same error message. I can log in to my developer account properly and I can also log in to my Apple account properly. But I need urgent help on why I am receiving the error message I share with you below. I hope @Erel or a different friend can suggest a solution. The situation is urgent for me and I thank you in advance for your help.

IPA dosyası gönderiliyor.
Uygulama gönderiliyor. (Bu işlem birkaç dakika sürebilir)
Error: 2023-10-16 13:47:16.529 Starting altool...
2023-10-16 13:47:16.531 Initializing bundle from: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/Versions/A/Frameworks/AppStoreService.framework
2023-10-16 13:47:16.533 Will look for transporter at executable bundle relative path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /usr/local/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Using default transporter location: /usr/local/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Will look for transporter at executable bundle relative path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /usr/local/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Using default transporter location: /usr/local/itms/bin/iTMSTransporter
2023-10-16 13:47:16.535 iTMSTransporter is not available. Using REST APIs.
2023-10-16 13:47:27.771 jsonURL = https://contentdelivery.itunes.apple.com/WebObjects/MZLabelService.woa/json/MZITunesSoftwareService
2023-10-16 13:47:27.772 jsonRequest as dictionary = {
id = "20231016134727-841";
jsonrpc = "2.0";
method = generateAppleConnectToken;
params = {
Application = altool;
ApplicationBundleId = "com.apple.itunes.altool";
FrameworkVersions = {
"com.apple.itunes.connect.ITunesConnectFoundation" = "6.043 (14043)";
"com.apple.itunes.connect.ITunesConnectFoundationExtras" = "6.043 (14043)";
"com.apple.itunes.connect.ITunesPackage" = "6.043 (14043)";
};
OSIdentifier = "Mac OS X 13.1.0 (x86_64)";
Password = "**hidden value**";
Username = akustik;
Version = "6.043 (14043)";
};
}
2023-10-16 13:47:27.772 Setting request length to: 503
2023-10-16 13:47:28.406 jsonResponse as string = {"result":{"Errors":["Your account information was entered incorrectly. (-20101)"],"EnableJWTForAllCalls":false,"RestartClient":false,"ErrorCode":-20101,"ErrorMessage":"Your account information was entered incorrectly. (-20101)","ShouldUseRESTAPIs":false,"Success":false},"id":"20231016134727-841","jsonrpc":"2.0","error":{"message":"Your account information was entered incorrectly. (-20101)","code":-20101}}
2023-10-16 13:47:28.406 Web service call (generateAppleConnectToken) result: {
EnableJWTForAllCalls = 0;
ErrorCode = "-20101";
ErrorMessage = "Your account information was entered incorrectly. (-20101)";
Errors = (
"Your account information was entered incorrectly. (-20101)"
);
RestartClient = 0;
ShouldUseRESTAPIs = 0;
Success = 0;
}
2023-10-16 13:47:28.408 {
EnableJWTForAllCalls = 0;
ErrorCode = "-20101";
ErrorMessage = "Your account information was entered incorrectly. (-20101)";
Errors = (
"Your account information was entered incorrectly. (-20101)"
);
RestartClient = 0;
ShouldUseRESTAPIs = 0;
Success = 0;
}
2023-10-16 13:47:28.498 Bad status code: <MZWebServiceDAWTokenForUsernameAndPassword: 0x7ff739108300>
2023-10-16 13:47:28.501 *** Error: Error uploading 'Akustik Karaoke.ipa'.
2023-10-16 13:47:28.501 *** Error: Unable to upload archive. Failed to get authorization for username 'akustik' and password. (
"Error Domain=NSCocoaErrorDomain Code=0 \"Status code: 0\" UserInfo={NSLocalizedDescription=Status code: 0, NSLocalizedFailureReason=The auth server returned a bad status code.}"
) (-1011)
{
NSLocalizedDescription = "Unable to upload archive.";
NSLocalizedFailureReason = "Failed to get authorization for username 'akustik' and password. (\n \"Error Domain=NSCocoaErrorDomain Code=0 \\\"Status code: 0\\\" UserInfo={NSLocalizedDescription=Status code: 0, NSLocalizedFailureReason=The auth server returned a bad status code.}\"\n)";
}

mcqueccu · Oct 16, 2023

Please have you also created (Added) the App on the Developer Dashboard?

Turkan Ergin · Oct 16, 2023

mcqueccu said:
Please have you also created (Added) the App on the Developer Dashboard?

Yes, I added the application. I can see it in the application panel.

Turkan Ergin · Oct 17, 2023

Turkan Ergin said:
Hi again;

I reset my password via AppleID and created an application-specific password again. But I still get the same error message. I can log in to my developer account properly and I can also log in to my Apple account properly. But I need urgent help on why I am receiving the error message I share with you below. I hope @Erel or a different friend can suggest a solution. The situation is urgent for me and I thank you in advance for your help.

IPA dosyası gönderiliyor.
Uygulama gönderiliyor. (Bu işlem birkaç dakika sürebilir)
Error: 2023-10-16 13:47:16.529 Starting altool...
2023-10-16 13:47:16.531 Initializing bundle from: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/Versions/A/Frameworks/AppStoreService.framework
2023-10-16 13:47:16.533 Will look for transporter at executable bundle relative path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /usr/local/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Using default transporter location: /usr/local/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Will look for transporter at executable bundle relative path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../SharedFrameworks/ContentDeliveryServices.framework/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Xcode.app/Contents/Developer/usr/bin/../itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Looking for Transporter at path: /usr/local/itms/bin/iTMSTransporter
2023-10-16 13:47:16.534 Using default transporter location: /usr/local/itms/bin/iTMSTransporter
2023-10-16 13:47:16.535 iTMSTransporter is not available. Using REST APIs.
2023-10-16 13:47:27.771 jsonURL = https://contentdelivery.itunes.apple.com/WebObjects/MZLabelService.woa/json/MZITunesSoftwareService
2023-10-16 13:47:27.772 jsonRequest as dictionary = {
id = "20231016134727-841";
jsonrpc = "2.0";
method = generateAppleConnectToken;
params = {
Application = altool;
ApplicationBundleId = "com.apple.itunes.altool";
FrameworkVersions = {
"com.apple.itunes.connect.ITunesConnectFoundation" = "6.043 (14043)";
"com.apple.itunes.connect.ITunesConnectFoundationExtras" = "6.043 (14043)";
"com.apple.itunes.connect.ITunesPackage" = "6.043 (14043)";
};
OSIdentifier = "Mac OS X 13.1.0 (x86_64)";
Password = "**hidden value**";
Username = akustik;
Version = "6.043 (14043)";
};
}
2023-10-16 13:47:27.772 Setting request length to: 503
2023-10-16 13:47:28.406 jsonResponse as string = {"result":{"Errors":["Your account information was entered incorrectly. (-20101)"],"EnableJWTForAllCalls":false,"RestartClient":false,"ErrorCode":-20101,"ErrorMessage":"Your account information was entered incorrectly. (-20101)","ShouldUseRESTAPIs":false,"Success":false},"id":"20231016134727-841","jsonrpc":"2.0","error":{"message":"Your account information was entered incorrectly. (-20101)","code":-20101}}
2023-10-16 13:47:28.406 Web service call (generateAppleConnectToken) result: {
EnableJWTForAllCalls = 0;
ErrorCode = "-20101";
ErrorMessage = "Your account information was entered incorrectly. (-20101)";
Errors = (
"Your account information was entered incorrectly. (-20101)"
);
RestartClient = 0;
ShouldUseRESTAPIs = 0;
Success = 0;
}
2023-10-16 13:47:28.408 {
EnableJWTForAllCalls = 0;
ErrorCode = "-20101";
ErrorMessage = "Your account information was entered incorrectly. (-20101)";
Errors = (
"Your account information was entered incorrectly. (-20101)"
);
RestartClient = 0;
ShouldUseRESTAPIs = 0;
Success = 0;
}
2023-10-16 13:47:28.498 Bad status code: <MZWebServiceDAWTokenForUsernameAndPassword: 0x7ff739108300>
2023-10-16 13:47:28.501 *** Error: Error uploading 'Akustik Karaoke.ipa'.
2023-10-16 13:47:28.501 *** Error: Unable to upload archive. Failed to get authorization for username 'akustik' and password. (
"Error Domain=NSCocoaErrorDomain Code=0 \"Status code: 0\" UserInfo={NSLocalizedDescription=Status code: 0, NSLocalizedFailureReason=The auth server returned a bad status code.}"
) (-1011)
{
NSLocalizedDescription = "Unable to upload archive.";
NSLocalizedFailureReason = "Failed to get authorization for username 'akustik' and password. (\n \"Error Domain=NSCocoaErrorDomain Code=0 \\\"Status code: 0\\\" UserInfo={NSLocalizedDescription=Status code: 0, NSLocalizedFailureReason=The auth server returned a bad status code.}\"\n)";
}

The problem still persists! Can anyone help with this?

Erel · Oct 18, 2023

I'm sorry but I never encountered this issue. It looks like some account configuration issue.

Search Google: "Your account information was entered incorrectly 20101"

I see several related discussions.

RichardN · Oct 18, 2023

The online discussions suggest app-specific passwords can 'expire' so they appear to be time limited. This is not something I have encountered. I have been using one app password for 2-3 years with no suggestion of expiry.

Turkan Ergin · Oct 18, 2023

Erel said:
I'm sorry but I never encountered this issue. It looks like some account configuration issue.

Search Google: "Your account information was entered incorrectly 20101"

I see several related discussions.

Thank you for your interest. I sent a message to Apple Developer Support center. I will also share the answer I received.

Turkan Ergin · Oct 24, 2023

Erel said:
I'm sorry but I never encountered this issue. It looks like some account configuration issue.

Search Google: "Your account information was entered incorrectly 20101"

I see several related discussions.

I contacted Apple Support and I think the issue is related to 2-factor protection. There is a possibility that the application-specific password I created may not work for this reason.

My questions are as follows:
1. If there is 2-factor protection, is there a way to use iTunes Connect?
2. How can I upload the archive.zip or IPA file I created directly to AppleStore from the Windows environment?

Erel · Oct 25, 2023

1. All accounts use 2FA for several years now.
2. Must be done with a Mac or the hosted builders.

I think that the problem is somewhere else.

Turkan Ergin · Oct 25, 2023

Erel said:
1. All accounts use 2FA for several years now.
2. Must be done with a Mac or the hosted builders.

I think that the problem is somewhere else.

I'm already using the hosted builders. But I'm still getting the same error.
Can you give me a clue about this?

Erel · Oct 25, 2023

There is something misconfigured in your Apple account. Have you signed all the various terms?

Turkan Ergin · Oct 25, 2023

Erel said:
There is something misconfigured in your Apple account. Have you signed all the various terms?

I checked also all terms and looking everything is ok. Only Paid Apps is Pending.
I guess this is not a problem for uploading an app.

iOS Question Your account information was entered incorrectly. (-20101) [SOLVED]

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